Episode 26: The Customer Isn't Always Right

Contrary to popular belief, your customers are NOT always right, and as a maker business owner with limited resources (unlike a giant corporation), it’s incredibly important to know when to stand your ground and when to bend over backwards for those who buy your products.

In this recent YHBTV episode, Sharon and I first talk about some of the different ways that your customers may not always be right, then dive into 8 tips on how to deal with customers.

Resources

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From the blog, What if you hate your customers?, How to communicate with customers without sounding like a jerk, and Listening to your customers and responding to their needs.

In this episode, Sharon mentions advice from Katie Hunt, you can learn more about Katie by clicking here

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